Shipping policy

Delivery Information

Ordering and Shipping

Standard Delivery

Please allow up to seven working days for delivery. Please note that we will need to wait ten working days from the date of dispatch before we can investigate the non-arrival of an item.

Guaranteed Next Day Delivery

Guaranteed Next Day service by 1pm. As the delivery service requires a signature, please ensure that someone is at your delivery address within the delivery times. Failure to do so may cause unnecessary delays and Chinese Medicine 365 will not be liable.

Cut off time for this service is 12:00pm Monday-Friday (excluding Bank Holidays). Orders are subject to stock availability.

International Orders

We deliver to most of the cities in Europe, Middle East and America through standard and international Signed For service.

We cannot guarantee delivery dates for overseas deliveries as they are subject to customs clearance in the destination country. Some items are restricted and cannot be sent abroad. Please feel free to place your order and we will let you know if there is any problem.

Delivery Subject to Stock Availability

Due to the range and the nature of our product, we cannot guarantee that all items are available at all time. We will get in touch if any of the products you have ordered are not in stock and will recommend an alternative if appropriate. This does not affect your statutory rights.

Payment Methods:

We accept Visa, Visa Delta, MasterCard, Maestro (Switch), Visa Electron, Solo and American Express for purchases on this site. Payment is taken when goods are dispatched.

Order Assistance:

If you need assistance placing your orders please email our customer service team at  trade@ginsen-london.com and we’ll be happy to answer any questions.

Returns

We operate a “no quibble” returns policy, but we do request that wherever possible all orders are returned to us within 14 days of receipt if deemed unsuitable. We recommend using a track-able delivery service such as Royal Mail Recorded Delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned.

Once we receive the products and have inspected them, we will either refund your payment or replace the products depending up on your request.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the card holder if the card is no longer valid. If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order.

Items should be returned in their original product packaging and you must follow our instructions for returning goods (see below).

Return the package to: