Delivery & Returns

Delivery Information

Ordering and Shipping

Standard Delivery

Please allow up to 2-5 working days for delivery. Please note that we will need to wait ten working days from the date of dispatch before we can investigate the non-arrival of an item.

Cut off time for this service is 11:00am Monday-Friday (excluding Bank Holidays). Orders are subject to stock availability.

Express Delivery

Express service is available for those who wish to get their item faster. As the delivery service is requires a signature, please ensure that someone is at your delivery address within the delivery times. Failure to do so may cause unnecessary delays and Chinese Medicine 365 will not be liable.

Cut off time for this service is 11:00am Monday-Friday (excluding Bank Holidays). Orders are subject to stock availability.

Delivery Partner:

We are partner with Royal Mail, Hermes for standard service and DPD delivery for express service.

If you have specific enquiry on receiving the item use requested delivery service, please leave a note on order. We will try our best in delivery item accordingly.

Tracking Delivery:

To tracking order the Royal Mail 

To tracking order with MyHermes

To tracking order with DPD

Delivery Subject to Stock Availability

Due to the range and the nature of our product, we cannot guarantee that all items are available at all time. We will get in touch if any of the products you have ordered are not in stock and will recommend an alternative if appropriate. This does not affect your statutory rights.

Payment Methods:

You can only pay for Products using a debit card or credit card or Paypal. Payment for the Products and all applicable delivery charges is in advance.

We accept Paypal, Visa, Visa Delta, MasterCard, Maestro (Switch), Visa Electron and American Express for purchases on this site. Payment is taken when order are received.

Order Assistance:

If you need assistance placing your orders please email our customer service team at trade@ginsen-london.com or call +44 (0) 2045373635 and we’ll be happy to answer any questions.

Returns

We operate a “no quibble” returns policy, but we do request that wherever possible all orders are returned to us within 14 days of receipt if deemed unsuitable. We recommend using a track-able delivery service such as Royal Mail Recorded Delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned.

Once we receive the products and have inspected them, we will either refund your payment or replace the products depending up on your request.

Refunds 

This returns policy applies to products bought directly from our website. If you have purchased products from other online or offline retailer then please contact them for their own returns and refund procedures.

We are happy to refund or exchange any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging. Please email us at trade@ginsen-london.com prior to returning your item to let us know to expect your return. Proof of purchase is required.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the card holder if the card is no longer valid. If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order.

Items should be returned in their original product packaging and return to below address.

Return the package to: