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FAQ

How do I place an order?

The best way is to place an order online. You may also email us on: trade@ginsen-london.com or call +44(0)2045373635

What payment methods do you accept?

We accept PayPal and all major credit and debit cards except American Express. Payments by debit card and credit card can be made online.

Do you provide product education?

We provide product education through materials and guided selling. We do our best to educate stockist about the details behind our products, including differentiating features and benefits.

Where are your formulas made?

The Chinese herbs used are grown using the authentic DaoDI concept (non-sulphur treated) to retain the highest quality ingredient. Our herbs are tested in Asia and then re-tested and packaged in a U.K. that uses the industry’s most rigorous testing standards and inspection processes and manufactured in the UK. Herbs in our supplements are gently extracted using water only. Registered with Vegan Society and made in UK.

Do you provide samples ?

Please email us for a sample request to trade@ginsen-london.com

Are the products vegetarian or vegan friendly?

We have a dedicated vegetarian and vegan friendly range. These products are vegan certified.

What is your policy regarding product returns and exchanges for wholesale purchases?

You can view our Delivery and Returns policy here.

Fast delivery

Worldwide, fast and secure delivery

Finest Ingredients

All supplements made from the finest herbal ingredients

Online Support

Product education through materials and guided selling